Happy House Exteriors ("we," "us," or "our") is a locally owned exterior cleaning company serving Springfield, Missouri and the surrounding area. We respect your privacy. This policy explains what information we collect, why we collect it, who we share it with, and what choices you have.
1. Information You Give Us
When you request a quote, book an appointment, call, text, or email us, we may collect:
- Your name
- Your email address
- Your phone number
- The service address (the property to be cleaned)
- The date and time you select for an appointment
- Details about the work you want done, including notes, measurements, and photos you choose to send us
We collect this because we cannot quote or perform exterior cleaning work without knowing who you are, how to reach you, and where the property is.
2. Payment Information
We do not collect or store credit or debit card numbers.
Card payments are processed by Stripe, Inc. When you pay by card, your card details go directly to Stripe. We receive only a confirmation of payment and the last four digits of the card. Stripe's handling of your information is governed by Stripe's own privacy policy.
If you pay by cash or check, we record only the amount, the date, and that the invoice was paid.
3. Information Collected Automatically
When you visit our website, our hosting provider records standard technical information, including your IP address, browser type, device type, the pages you viewed, and the date and time of your visit. This is ordinary server logging used for security and to keep the site working.
We do not run advertising trackers. As of the date above, our website does not use Google Analytics, Facebook or Meta pixels, advertising retargeting tags, or similar third-party tracking technology.
Our website and the services we use to run it may set cookies that are necessary for the site and booking calendar to function. Some pages embed content from YouTube, Instagram, or Facebook. Those companies may set their own cookies when their content loads. You can block or delete cookies in your browser settings, though parts of the site may stop working correctly if you do.
4. How We Use Your Information
We use the information described above to:
- Respond to quote requests and answer questions
- Prepare and send estimates
- Schedule, confirm, and remind you about appointments
- Perform the services you hired us for
- Send invoices and process payments
- Send you service updates, such as arrival windows, weather delays, or job completion notices
- Keep records of work performed for warranty and tax purposes
- Follow up about future or recurring service, if you have agreed to hear from us
- Comply with our legal obligations
We do not use your information to make automated decisions that have legal effects on you.
5. Who We Share Information With
We do not sell your personal information. We do not rent, trade, or sell your information to data brokers, marketers, or anyone else.
We share information only with service providers who help us run the business, and only to the extent they need it to do their job. These currently include:
- HighLevel, Inc. (GoHighLevel / LeadConnector) — our customer management system. Stores your contact details, appointments, estimates, invoices, and our message history with you.
- Mailgun Technologies, Inc. — delivers email we send from send.happyhouseexteriors.com.
- Stripe, Inc. — processes card payments.
- Google LLC — our business calendar and Google Business Profile. Appointment times may sync to our work calendar.
- FormSubmit.co — delivers quote request forms submitted on our website to our email inbox. Information you type into the website quote form, including the service address, passes through this provider.
We may also disclose information if we are required to by law, by a court order, or by a government agency; or where necessary to protect our legal rights, our property, or someone's safety.
If our business is ever sold or merged, customer records may transfer to the new owner as part of that transaction.
6. Text Messaging (SMS)
If you give us your mobile number, we may text you about your quote, your appointment, our arrival time, your invoice, or your service. We may also text you about future service if you have agreed to receive those messages.
- Consent to receive texts is not a condition of purchase. You do not have to agree to texts in order to hire us.
- Message frequency varies depending on your job and how you contact us.
- Message and data rates may apply. Your mobile carrier may charge you for messages you send or receive.
- To stop receiving texts, reply STOP to any message from us. You will receive one confirmation, and we will not text you again except where you start a new conversation with us.
- For help, reply HELP to any message from us, or contact us using Section 13.
- Carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share your mobile phone number or your SMS consent with third parties or affiliates for their own marketing purposes. Mobile information collected for text messaging is used only by us and by the service providers listed in Section 5 who deliver those messages on our behalf.
7. Email
We send transactional email, such as estimates, invoices, appointment confirmations, and receipts, to the address you give us. If we send promotional or marketing email, every message will include an unsubscribe link. Unsubscribing from marketing email does not stop transactional email about a job you have booked.
8. How Long We Keep Information
We keep customer records for as long as needed to provide service and to meet our legal, tax, warranty, and accounting obligations. In general we keep job and payment records for at least three years after your last service. We may keep records longer where a dispute, claim, or legal requirement makes it necessary.
If you ask us to delete your information, we will do so except where we are required to keep it.
9. How We Protect Information
Our website is served over an encrypted HTTPS connection. Our customer records are held in password-protected accounts with the service providers listed in Section 5.
No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security. Please do not send us Social Security numbers, bank account numbers, or full card numbers by email or text. We will never ask you for them that way.
10. Your Choices and Rights
You may at any time:
- Ask us what personal information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your information, subject to Section 8
- Reply STOP to opt out of text messages
- Use the unsubscribe link to opt out of marketing email
- Ask us not to contact you again
To make any of these requests, contact us using Section 13. We will respond within a reasonable time and will not charge you or treat you differently for asking.
Depending on where you live, state law may give you additional rights over your personal information. We will honor rights that apply to you under the law of your state.
11. Children
Our services are sold to adults and our website is not directed to children. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us information, contact us and we will delete it.
12. Links and Changes
Our website may link to other sites, such as our Google Business Profile, Facebook, Instagram, YouTube, or the Better Business Bureau. We are not responsible for the privacy practices of those sites. Review their policies separately.
We may update this policy as our business or our tools change. When we do, we will change the "Last updated" date at the top. If we make a significant change to how we handle your information, we will make that clear on this page.
13. Contact Us
If you have a question about this policy or about information we hold about you, call, text, or email and we will help.
Happy House Exteriors
Springfield, Missouri
Phone / Text: 417-766-8666
Email: [email protected]